Reminders and Notifications

If these solutions don't resolve the issue, please visit our website www.ThePowerLifeGlobal.com and click on Mobile App to see video tutorials to easily fix any issues and maximize the capabilities of the app. If trouble still persists please contact us and we'll escalate your concern to our development team by emailing support@thepowerlifeglobal.com.


To configure reminders within the app, follow these simple steps:

1. Launch the app and navigate to Account > Reminder.

2. Adjust the frequency of reminders by selecting the desired number of daily notifications.

3. Specify your preferred categories by visiting the Reminders screen and selecting the desired types of quotes or affirmations.

4. Customize the delivery schedule by choosing the time and days you'd like to receive reminders.


Troubleshooting Missed Reminders For iOS and Android users:

• We limit the app to max 30 scheduled reminders at a time. To ensure uninterrupted notifications, open the app periodically to reschedule reminders. For instance, with 10 daily reminders, open the app at least once a week. Alternatively, reduce the number of daily reminders or utilize our widget.

• Make sure on Android to go to Account > Reminder > Notifications not working? Click Here > Battery Optimization > Turn Off optimization to ensure alerts are delivered properly.

• Make sure on iPhone and Android notifications are turned on.


Addressing Unwanted Reminder Topics

To adjust the content you receive as reminders, go to Category > then select which categories you prefer.


Setting up your widget

Widgets provide quick access to timely information from the app. With iOS 14 or later, you can add widgets to your Lock Screen and Home Screen.

• If your widget is not updating or has become unresponsive, try closing and reopening the app, or removing and adding the widget again. It may take some time for the widget to update automatically. To force an update, delete and reinstall the app (this will result in data loss). If none of these solutions work, please let us know and we will escalate the issue to our development team.


To add widgets to your Lock Screen:

1. Touch and hold the Lock Screen until the Customize button appears, then tap Customize.

2. Tap the box above or below the time to view available widgets, select the ones you want, and tap Done.

To add widgets to your Home Screen:

1. Touch and hold an empty area or an existing widget until the apps jiggle, then tap the Add button (+) in the top left corner.

2. Choose a widget size, select a widget, and tap Add Widget.

To personalize your Home Screen widget:

Go to Account > Widgets in the app and create or edit a custom widget with your preferred theme, content, and refresh frequency.

To personalize your Lock Screen widget:

Add the widget to the Lock Screen and then tap on it to set your preferences.

Subscription Management

Delete or cancel an iPhone mobile app subscription:

1. Open the Settings app on your iPhone.

2. Tap on your name at the top of the screen.

3. Tap on Subscriptions.

4. Select the subscription you want to cancel and tap Cancel Subscription.

Delete or cancel an Android mobile app subscription:

1. Open the Google Play Store app on your Android device.

2. Tap on the menu icon (three horizontal lines) in the top left corner.

3. Select Subscriptions and follow the prompts to cancel.

Transferring Subscription to a new phone:

When switching devices, log in with the same account to keep your subscription active. For switching between Android and iOS, follow specific steps to cancel and resubscribe, providing receipts and other necessary information.

Requesting a Refund

Refunds are typically managed by Apple or Google Play. For iOS users, contact Apple for refunds. Android users can provide a Google Play order number and email for refund processing.

If these solutions don't resolve the issue, please visit our website www.ThePowerLifeGlobal.com and click on Mobile App to see video tutorials to easily fix any issues and maximize the capabilities of the app. If trouble still persists please contact us and we'll escalate your concern to our development team by emailing support@thepowerlifeglobal.com.



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